At Feather & Barb, we are more than happy to offer you a return for change of mind on most full price and reduced merchandise provided it is returned with 14 days from the date of delivery within Australia and 45 days if you're overseas.
Subject to the Consumer Guarantees outlined below, merchandise returned for change of mind within the above timeframes can be returned for an exchange or full refund subject to the following conditions:
Our Change of Mind Policy does not affect your rights under the Australian Consumer Law and you have consumer guarantees that cannot be limited by us. If your product is not of acceptable quality, is not fit for its purpose or is different from its description or sample, then you may be eligible for a refund, exchange or any drop in value of the product (if you choose to keep it).
If you have purchased a product with a major fault, you have the right to ask for your choice of a replacement or refund. If you purchased a product with a minor fault, we can choose to give you a free repair instead of a replacement or refund. Further information is available at https://www.accc.gov.au/consumers/consumer-rights-guarantees/repair-replace-refund.
Merchandise returned under consumer guarantees can be returned within a reasonable timeframe subject to proof of purchase.
Our customer service team are unable to review any worn or used items via email or phone. All items must be physically returned either via mail to be processed, in accordance with the process detailed below.
Customers are responsible for all return postage costs for change of mind returns and exchanges received in an online order.
To return your order via post you will need to visit an Australia Post outlet and send it back to the following address:
When returning or exchanging a faulty, damaged or incorrectly described item, Feather & Barb will arrange return postage on your behalf or refund the postage costs upon presentation of receipt/s. This is subject to inspection by Feather & Barb prior to sending goods back to us. Should you need further assistance regarding this process, please contact Feather & Barb Customer Service via email at firstname.lastname@example.org.
Please ensure your return parcel is securely packaged and both sender's address and Feather & Barb online return address are clearly displayed on the outside of the parcel. To avoid delivery problems, we encourage sending your return back by registered post.
Please allow 10 business days from the day your parcel is delivered to Feather & Barb HQ for your return to be processed and your account to be credited. Once your return has been processed you will be notified via the email address provided with your original online order. Slight delays to return processing may be experienced during busy sales and promotional periods, due to higher volumes.
When returning via post, please return your unwanted item as above, noting the style/size you wish to exchange on the returns slip provided. The item from the original order will first be returned and a new order containing the exchanged item will be processed. We will notify you of your new order number via email once your exchange has been processed.
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